Early July Morning, Cocoa Beach, Florida

Monday, June 24, 2013

No Acer Computer For Me!!!

We have been in search for a good computer; and one that has good customer service. My daughter had a Dell. Not three months after she got it, she started having BIG issues. We called customer service, on a daily basis for over a month, and they never could get that stupid thing to work. Eventually, she got a MAC.

My youngest son got an Acer for Christmas last year. Yesterday, Ben opens his laptop and the screen is cracked...little boxes all over. He has less than a month of school left, and two of his classes are online...he NEEDS his computer.  He took it to the computer doctor on campus and they had him order a screen and they will fix it for free. In the meantime, I did some research and called Acer (which was not an easy task). When I finally got someone, we had a language issue. Yes he speaks English, but not American English, so we had a bit of a problem understanding each other sometimes. He was very nice, but it would have been a lot easier if I could have spoken with an American.

Once I finally got a hold of a live person, I found that yes, indeed, Ben's computer was still under warranty. But!!!! We had to send it to Texas. That is the only place in the U.S. that fixes Acer Computers. Then it would take 10 to 14 days to fix it and then they would have to send it back to my son. Guess what? School will be done before that time, so if he decided to go that route, Ben would fail all his classes and we would be out quite a bit of moola; even though they would fix the computer for free, except shipping to Texas. 

Why is it that these companies do this? If you sell a product, and have a computer fix it person in that store, you should have the certification to fix the item you sell in that store. 

I have a birthday coming up soon, and my husband wants to get me a computer. Right now, I use an old desk top that came over on the Mayflower...lol. Well, not quite, but I'm sure you get the picture. With me into photography and all, I need something a little more updated, but it won't be a Dell, and as I told the little guy over the phone, it won't be an Acer either. I was really looking into getting an Acer, but since it is such a hassle to get it fixed, nope, I'm not getting one. 

What I would really like to have is a MAC, but not sure I want to spend the $$$$ for one, although, as my daughter says, in the long run, it is probably cheaper. She has had her's for over three years, and it is still going strong.  She has yet to have any issue...knock on wood....

1 comment:

  1. I have an Acer notebook and love it. Of course, I haven't had any problems, so don't know just what would happen with customer service. I also only use it when traveling or when we both want on a computer at the same time. Good luck finding something you love!